Refund Policy

Introduction

At Pure Gradient, we strive to ensure your satisfaction with all purchases made through our website. This Refund Policy outlines the conditions under which we offer refunds for products and services purchased from Pure Gradient.

Please read this policy carefully to understand our refund procedures. By making a purchase from our website, you agree to be bound by this Refund Policy.

Digital Products

E-Books, Tutorials, and Digital Downloads

Due to the nature of digital products, all sales of e-books, tutorials, and other digital downloads are final and non-refundable unless otherwise required by applicable law. However, we recognize that technical issues can occur. If you experience technical problems accessing or downloading a digital product you've purchased, please contact our customer support team within 7 days of purchase, and we will work to resolve the issue or provide a replacement.

Online Courses and Workshops

For online courses and workshops:

• If you've accessed less than 20% of the course content, you may request a refund within 14 days of purchase.
• If technical issues prevent you from accessing the course content, please contact us within 14 days of purchase for assistance or a refund.
• After the 14-day period or if you've accessed more than 20% of the course content, no refunds will be issued.

Physical Products

Art Prints and Merchandise

For physical products such as art prints, books, and merchandise:

• You may request a refund within 30 days of receiving the product if it is unopened, unused, and in its original packaging.
• If a product arrives damaged or defective, please contact us within 7 days of receipt with photos of the damage, and we will arrange for a replacement or refund.
• Custom or personalized items cannot be returned or refunded unless they arrive damaged or defective.

Return Shipping

For returns of physical products:

• If you are returning an item because it is damaged, defective, or not as described, we will cover the cost of return shipping.
• If you are returning an item for any other reason, you are responsible for the cost of return shipping.
• All returns must be sent to the address provided by our customer service team with appropriate packaging to prevent damage during transit.
• We recommend using a trackable shipping service, as we cannot process refunds for items that are lost during the return shipment.

Subscriptions and Memberships

For subscription-based services and memberships:

• Monthly subscriptions can be canceled at any time. No refunds are provided for the current billing period, but you will not be charged for subsequent periods.
• Annual subscriptions may be refunded on a prorated basis if canceled within 30 days of the initial purchase or renewal date.
• If you experience service interruptions or are unable to access subscription benefits, please contact our support team for assistance or potential refund options.

Events and In-Person Workshops

For tickets to events and in-person workshops:

• Full refunds are available if canceled more than 30 days before the event date.
• 50% refunds are available if canceled between 15-30 days before the event date.
• No refunds are available for cancellations less than 15 days before the event date.
• If Pure Gradient cancels or reschedules an event, you will be offered either a full refund or the option to transfer your registration to the rescheduled date or an alternative event.
• In some cases, we may offer the option to transfer your ticket to another person instead of receiving a refund.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] or call +442391972274.
2. Provide your order number, the date of purchase, and details about the product or service for which you are requesting a refund.
3. Explain the reason for your refund request.
4. For physical products, include photos if the item is damaged or defective.
5. Wait for confirmation from our team with instructions on how to proceed (which may include returning the item, if applicable).

You can also use our contact form on our website to submit a refund request.

Refund Processing Time

Once your refund request is approved:

• For digital products and services, refunds are typically processed within 5-7 business days.
• For physical products, refunds are processed within 10-14 business days after we receive the returned item and confirm its condition.
• The time it takes for the refund to appear in your account depends on your payment method and financial institution:
  • Credit card refunds typically take 5-10 business days to appear on your statement.
  • PayPal refunds are usually processed within 3-5 business days.
  • Bank transfers may take 5-7 business days to process.

Exceptions and Special Circumstances

We understand that special circumstances may arise. In the following cases, please contact our customer support team to discuss potential exceptions to our standard refund policy:

• Medical emergencies that prevent you from using a purchased service
• Technical issues that persist despite troubleshooting efforts
• Products or services that significantly differ from their description
• Extended shipping delays (beyond our stated delivery timeframes)

Each case will be evaluated individually, and we reserve the right to request documentation to verify special circumstances.

Promotional Items and Free Products

Items received as part of a promotion, bonus, or free gift are not eligible for refunds or exchanges. If you return a product that came with a promotional item, the value of the promotional item may be deducted from your refund amount if the promotional item is not returned or has been used.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT).